Drip and Dip Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) explains how Drip and Dip LLC and its affiliates (“Drip and Dip,” “we,” “us,” or “our”) may use and disclose your protected health information (“medical information”) and outlines your rights and our obligations regarding the use and disclosure of your medical information. This Notice applies to all Drip and Dip operations, including our IV hydration services provided in Los Angeles, California, and Miami, Florida, as well as interactions through our website at www.dripanddipiv.com and any related booking platforms.

1.  OUR OBLIGATIONS

We are committed to maintaining the privacy of your medical information and will notify affected individuals following a breach of unsecured medical information, as required by state and federal law. This Notice details our legal duties and privacy practices concerning your medical information, ensuring transparency in how we handle your data.

2.  HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU

The following categories describe the ways we typically use and disclose your medical information, the purposes for these uses and disclosures, and the reasons behind them. We may contact you via methods you approve, such as text message, email, or through your Drip and Dip account. In most cases, your initial interaction with Drip and Dip will occur through our website, booking platform, or during an IV hydration session.

Drip and Dip may communicate with you in the following specific ways and for the following purposes:

Type & Purpose

• Email Communications: To obtain information necessary to provide IV hydration services, communicate about your treatment, and inform you of special offers or promotions related to our services.
• Text Messages: To collect information needed for your IV hydration session and communicate about your treatment or appointment details.
• Customer Service Emails, Texts, or Notifications: To provide updates on scheduling issues, delays, or other questions related to your IV hydration session(s).
• Appointment Confirmations: To notify you when your appointment is confirmed, rescheduled, or approaching, ensuring you’re prepared for your session.

Service Information: To provide details about the content of your IV hydration session (e.g., specific vitamins or additives included in your drip).

• Referral Programs: To inform you of benefits you may receive if you refer another client to Drip and Dip, such as discounts on future sessions.

Additionally, Drip and Dip may use and disclose your medical information for the following reasons. These categories are general descriptions, not an exhaustive list of every instance in which we may use or disclose your medical information. Please note that for these categories, the law generally does not require us to obtain your authorization to use or disclose your medical information.

• For Treatment: We may use and disclose your medical information to provide IV hydration services and related care, including coordinating with other healthcare providers if needed. For example, if your treatment requires a referral to a physician for follow-up care, we may share your medical information with that physician to ensure continuity of care.
• For Payment: We may use and disclose your medical information to bill and collect payment from you or a third party for the IV hydration services we provide.
• For Health Care Operations: We may use and disclose your medical information for our operations, such as assessing the quality of care you receive, conducting internal audits, or managing business activities like staff training and cost management.
• Quality Assurance and Utilization Review: We may use or disclose your medical information to evaluate and improve the quality of our IV hydration services, ensuring we meet the appropriate standards of care based on your condition and needs.
• Treatment Alternatives: We may use and disclose your medical information to inform you about or recommend additional IV hydration options or wellness services that may benefit you, such as specific vitamin drips for energy or immunity.
• Appointment Reminders and Information about Health-Related Benefits and Services: We may use your medical information to contact you (e.g., via phone, leaving a message, email, or text) to provide appointment reminders or share information about health-related benefits or services that may interest you, such as new drip options or wellness events.
• Vendors: We may share your medical information with third-party vendors (e.g., billing or legal service providers) who perform services on our behalf. We require these vendors to safeguard your information appropriately to protect your privacy.
• Individuals Involved in Your Care or Payment for Your Care: We may disclose your medical information to a friend, family member, or individual involved in your care or payment for your care, but only as permitted by state or federal law (with your agreement or objection when required) or with your prior authorization.
• As Required by Law: We will disclose your medical information when required by federal, state, or local laws or regulations.

Other: Subject to applicable legal requirements, we may use your medical information (i) to avert an imminent threat to health or safety, (ii) for public health activities, (iii) to report suspected abuse, (iv) for law enforcement purposes, or (v) for marketing purposes related to our IV hydration services.

• Electronic Disclosures of Medical Information: We may disclose your medical information electronically for treatment, payment, or health care operations, or as authorized by law. This Notice serves as general notice of such electronic disclosures, as required by certain state laws.

3.  OTHER USES OF MEDICAL INFORMATION

• Authorizations: We may need or want to use or disclose your medical information for purposes not listed above, but we will require your prior written authorization to do so. Other than as stated in this Notice, any other uses or disclosures of your medical information will require your specific written authorization.
• Right to Revoke Authorization: If you provide written authorization for us to use or disclose your medical information, you may revoke that authorization in writing at any time. Upon revocation, we will no longer use or disclose your medical information for the purposes covered by that authorization. However, we cannot undo any uses or disclosures made while the authorization was in effect, and we are required to retain records of the care we provided to you.

4.  YOUR RIGHTS REGARDING MEDICAL INFORMATION ABOUT YOU

You have certain rights regarding the medical information we hold about you, as provided by law. Below is a summary of those rights:

• Right to Inspect and Copy: You have the right to inspect and/or copy your medical information that we maintain in a designated record set, which typically includes your medical and billing records. To do so, you must submit a written request to Drip and Dip. We may charge a fee for copying, mailing, or supplies, as allowed by state law. If your information is in an electronic format and you request an electronic copy, we will provide it in the form and format requested if feasible, or in a readable electronic format agreed upon by both parties. In rare cases permitted by law, we may deny your request, and we will provide a written explanation. If denied, you may request a review by another licensed healthcare professional chosen by Drip and Dip, who was not involved in the initial denial. We will comply with the outcome of the review.
• Right to Amend: If you believe your medical information is incorrect or incomplete, you may request an amendment for as long as we retain the information. Your request must be in writing and include a reason for the amendment. If we accept your request, we will notify you in writing. We may deny your request if it lacks a reason, or if the information (i) was not created by us (unless the creator is unavailable), (ii) is not part of our records, (iii) is not accessible for inspection, or (iv) is accurate and complete. Denials will be provided in writing.

Right to an Accounting of Disclosures: You have the right to request a list of disclosures of your medical information made up to six years prior to your request, excluding disclosures for treatment, payment, health care operations, or those made with your authorization. Your written request must specify the time period (not exceeding six years) and the format (e.g., paper or electronic). The first list within a 12-month period is free; additional lists may incur a reasonable fee, which we will notify you of before proceeding.

• Right to Request Restrictions: You may request restrictions on how we use or disclose your medical information for treatment, payment, or health care operations, or to individuals involved in your care or payment (e.g., family members). We are not required to agree to your request unless you pay for a service in full out of pocket and request that we not disclose that information to a health plan for payment or operations purposes (unless disclosure is required by law). Restrictions must be requested in writing, specifying the information to limit, the type of limitation (use, disclosure, or both), and to whom it applies. Be aware that restrictions may impact other providers or insurance payments, and it’s your responsibility to inform them.
• Right to Request Confidential Communications: You may request that we communicate with you in a specific way or at a specific location (e.g., only via personal email, not at work). Submit your request in writing, specifying how and where you wish to be contacted. We will accommodate reasonable requests to the best of our ability, though some requests may not be feasible.
• Right to an Email or Paper Copy of This Notice: You may request a paper or email copy of this Notice at any time by submitting a written request.
• Right to Breach Notification: We will notify you (and potentially other parties) if your medical information is improperly disclosed or subject to a “breach,” as defined by applicable law.

5.  CHANGES TO THIS NOTICE

We reserve the right to change this Notice and our privacy policies at any time. Changes will apply to medical information we already have and any we receive in the future. We will post the updated Notice on our website at www.dripanddipiv.com and in any physical locations where we provide services, along with an announcement of the changes.

COMPLAINTS

If you believe your privacy rights as described in this Notice have been violated, you may file a complaint with Drip and Dip by contacting us at the details below. We will not retaliate against you for filing a complaint. You may also file a complaint with the Secretary of the Department of Health and Human Services.

If you have questions about this Notice, please contact us at:

Drip and Dip

1212 Biscayne Blvd 

Miami, FL, 33137

United States

Phone: (424) 326-3244

Contact Form: www.dripanddipiv.com/contact

LAST UPDATED: April 17, 2025