Effective Date: April 17, 2025

Drip and Dip LLC and its affiliates (“Drip and Dip,” “we,” “us,” or “our”) are dedicated to delivering exceptional IV hydration services to our clients in Los Angeles, California, and Miami, Florida. Our mission is to Spread a Drop of Wellness with the World, providing a luxury concierge experience that enhances wellness, recovery, and performance. This Service Assurance Policy outlines our unwavering commitment to quality, reliability, and client satisfaction, detailing the standards you can expect from us, your responsibilities as a

client, and the steps we take to ensure a positive experience with every interaction.

1.  Our Commitment to Quality

At Drip and Dip, we are passionate about delivering a premium IV hydration experience that aligns with our vision of wellness and luxury. Our commitment to quality is reflected in every aspect of our operations, and we guarantee the following:

• Qualified Professionals: All IV hydration services are performed by licensed Registered Nurses (RNs) and Nurse Practitioners (NPs) who meet our rigorous standards. RNs have a minimum of 2 years of experience, and NPs have at least 3 years, ensuring that you receive safe, expert care from professionals well-versed in IV therapy.
• Luxury Concierge Experience: We design our services to provide a seamless, high-end experience, whether you’re receiving treatment at your home, office, hotel, or one of our designated locations in Los Angeles or Miami. Our goal is to make you feel pampered and cared for, with attention to every detail of your comfort.
• Stringent Safety Protocols: We adhere to the highest standards of hygiene and safety, using only sterile, single-use equipment for each session. Our practices comply with all applicable health regulations, including those set by the California Department of Public Health and the Florida Department of Health, to ensure your safety and well-being.
• Personalized Wellness Plans: Before your session, our staff will consult with you to understand your wellness goals—whether it’s hydration, recovery, energy boost, or immune support—and tailor your IV drip accordingly. We offer a range of drips with premium ingredients to meet your specific needs, ensuring a treatment that’s as unique as you are.
• Consistency Across Locations: Whether you book a session in Los Angeles or Miami, you can expect the same level of excellence in service, professionalism, and care. Our standards are uniform across all locations to ensure a consistent experience for every client.

2.  What You Can Expect from Our Services

When you choose Drip and Dip for your IV hydration needs, we want you to feel confident in the experience you’ll receive. Here’s what you can expect:

• Timely Arrivals: We value your time and aim to arrive within a 15-minute window of your scheduled appointment. If we are delayed due to traffic, weather, or other unforeseen circumstances, we will contact you immediately to inform you of the delay. At your discretion, we will either reschedule your session at no additional cost or provide a 10% discount on your current session as a gesture of goodwill.
• Professional and Courteous Staff: Our team is trained to uphold the highest standards of professionalism. They will treat you with respect, maintain confidentiality, and ensure your comfort throughout the session. From the moment we arrive, you’ll notice our staff’s attention to detail and commitment to making your experience exceptional.
• Transparent Communication: Before administering your IV drip, our staff will provide a thorough explanation of the procedure, including the ingredients in your drip, potential benefits, and any risks involved. We’ll review your medical history, discuss any concerns, and answer all your questions to ensure you feel informed and at ease.
• Premium Products and Equipment: We use only pharmaceutical-grade vitamins, minerals, and fluids in our IV drips, sourced from trusted, FDA-compliant suppliers. Our equipment, including needles and IV bags, is sterile and single-use, ensuring the highest level of safety and quality.
• Comfort and Privacy: We prioritize your comfort by bringing all necessary equipment to your chosen location, setting up a relaxing environment, and ensuring privacy during your session. Whether you’re at home, in a hotel, or at an event, we’ll create a space where you can unwind and enjoy the benefits of IV therapy.
• Post-Treatment Support: After your session, our staff will provide guidance on how to maximize the benefits of your IV drip, such as staying hydrated and avoiding strenuous activity for a few hours. We’ll also provide contact information in case you have follow-up questions or experience any concerns.

3.  Staff Training and Qualifications

Our team is the heart of Drip and Dip, and we invest heavily in their training and development to ensure they deliver the best possible service:

• Rigorous Hiring Process: We carefully vet all RNs and NPs to confirm their licensure, experience, and alignment with our values of wellness and client care. Each staff member undergoes a thorough background check and verification of credentials.
• Specialized IV Therapy Training: In addition to their professional qualifications, our staff receive specialized training in IV therapy techniques, including proper needle insertion, infection prevention, and client consultation. This ensures they are equipped to handle a wide range of client needs safely and effectively.
• Ongoing Education: We provide regular training sessions to keep our staff updated on the latest advancements in IV hydration therapy, wellness trends, and safety protocols. This includes workshops on client communication, emergency response, and luxury service standards.
• Customer Service Excellence: Our staff are trained to deliver a concierge-level experience, focusing on empathy, attentiveness, and professionalism. We conduct periodic evaluations to ensure they consistently meet our high standards of client care.

4.  Client Satisfaction Guarantee

Your satisfaction is at the core of everything we do at Drip and Dip. We are committed to ensuring that every session leaves you feeling refreshed, revitalized, and delighted with your experience. If for any reason you are not fully satisfied, we have a structured process to address your concerns:

• Immediate Feedback During the Session: If an issue arises during your IV hydration session—such as discomfort, dissatisfaction with the setup, or any other concern—please inform our staff immediately. We will do our best to resolve the issue on the spot, whether by adjusting the treatment, addressing your concerns, or providing additional support.
• Post-Session Complaint Process: If you’re dissatisfied after your session, we encourage you to contact us within 48 hours so we can address your concerns promptly. You can reach us by:
  • Calling (424) 326-3244 during business hours (Monday–Friday, 8:00AM–8:00PM EST).

○ Submitting a message via our contact form at www.dripanddipiv.com/contact.

• Investigation and Resolution: Upon receiving your complaint, we will:
  • Acknowledge your concern within 24 hours via email or phone to confirm receipt.

○ Investigate the issue by reviewing your session details, speaking with the staff involved, and gathering any relevant information.

○ Contact you within 72 hours to discuss our findings and propose a resolution. Depending on the nature of the issue, we may offer one of the following remedies at our discretion:

■ A complimentary follow-up session to address your needs and ensure a positive experience.

■ A partial or full refund for the session, up to the total amount paid, if we determine that our service did not meet our standards.

■ A discount on a future session, up to 20% off, as a gesture of goodwill.

• Limitations on Remedies: Refunds, discounts, or complimentary sessions will not be provided for issues caused by:
  • Failure to disclose relevant medical information (e.g., allergies, pre-existing conditions) that impacts the treatment.

○ Non-compliance with pre- or post-treatment instructions provided by our staff.

○ Dissatisfaction due to personal preferences unrelated to the quality of our service (e.g., disliking the taste of a post-treatment hydration drink we recommend).

○ External factors beyond our control, such as power outages or environmental disruptions at your location.

5.  Appointment Booking, Cancellations, and Rescheduling

We strive to make the booking process as smooth as possible while ensuring fairness for all clients and staff. Here’s what you need to know about scheduling, cancellations, and rescheduling:

• Booking Process: Appointments can be booked through our website

(www.dripanddipiv.com), by phone at (424) 326-3244, or via email. We recommend booking at least 48 hours in advance to secure your preferred time slot, though we will do our best to accommodate last-minute requests based on availability.

• Confirmation and Reminders: Once your appointment is booked, you’ll receive a confirmation email or text with the date, time, and location of your session. We’ll also send a reminder 24 hours before your appointment to ensure you’re prepared.
• Cancellations: If you need to cancel your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee. Cancellations made less than 24 hours before the scheduled time may incur a fee of 50% of the session cost, unless the cancellation is due to a documented medical emergency (e.g., a doctor’s note). To cancel, contact us via phone or our website’s contact form.
• Rescheduling: You may reschedule your appointment at no additional cost if done at least 12 hours in advance. Rescheduling requests within 12 hours may be subject to availability and a $25 rescheduling fee, unless the change is due to a medical emergency. We’ll work with you to find a new time slot that fits your schedule.
• No-Shows: Failure to attend a scheduled appointment without prior notice will result in a charge of the full session cost. If you anticipate being unavailable, please let us know as soon as possible to avoid this fee.
• Late Arrivals: If you’re running late to your appointment, please notify us immediately. We’ll do our best to accommodate you, but sessions may need to be shortened if your tardiness impacts our schedule. No refunds or discounts will be provided for shortened sessions due to client delays.

6.  Safety and Medical Responsibility

Your safety is our top priority, but IV hydration therapy involves inherent risks, as noted in our Disclaimer. To ensure a safe and effective experience, we rely on the following:

• Accurate Medical Information: You are responsible for providing complete and accurate information about your medical history, allergies, current medications, and any health conditions before your session. This information helps us determine the safest and most effective treatment for you. Failure to disclose relevant details may increase the risk of adverse effects, for which Drip and Dip will not be held liable.
• Pre-Treatment Screening: Our staff will conduct a brief health screening before your session to confirm that IV therapy is appropriate for you. If we determine that IV therapy may pose a risk (e.g., due to a medical condition), we may decline to proceed with the session and recommend that you consult your physician. In such cases, no charges will be applied.
• Post-Treatment Monitoring: After your session, our staff will monitor you briefly to ensure you’re feeling well before leaving. We’ll provide instructions on how to care for yourself afterward, such as staying hydrated, avoiding alcohol for 24 hours, and resting if needed. If you experience unusual symptoms (e.g., dizziness, swelling, or allergic reactions), please contact your healthcare provider immediately and inform us so we can assist in addressing the issue.
• Emergency Protocols: Our staff are trained to handle emergencies, including allergic reactions or adverse effects during a session. We carry emergency supplies and are prepared to contact medical services if needed. However, our services are not a substitute for emergency medical care, and we encourage you to seek immediate help from a hospital or doctor if a serious issue arises.

7.  Feedback and Continuous Improvement

We believe that feedback is essential to maintaining and improving the quality of our services. We actively seek your input to ensure we’re meeting your expectations:

• Post-Session Surveys: After your session, you may receive a brief survey via email or text asking about your experience. This survey will include questions about the professionalism of our staff, the effectiveness of your IV drip, and your overall satisfaction. Your responses help us identify areas for improvement.
• Direct Feedback: If you prefer to share feedback directly, you can contact us at (424) 326-3244 or through our contact form at www.dripanddipiv.com/contact. Whether you have a suggestion, concern, or compliment, we’re eager to hear from you.
• Action on Feedback: We review all feedback carefully and use it to refine our processes. For example, if multiple clients report a preference for a specific IV drip ingredient, we may add it to our offerings. If a staff member receives consistent praise or criticism, we’ll use that information to provide additional training or recognition as needed.
• Client Follow-Up: If you provide feedback indicating a less-than-satisfactory experience, we may follow up with you directly to learn more and ensure your next session meets our high standards. Your input is invaluable to us, and we’re committed to acting on it.

8.  Special Events and Group Bookings

Drip and Dip often participates in wellness events, corporate functions, and group bookings, bringing our IV hydration services to larger audiences. For these scenarios, we maintain the same high standards while adapting to the unique needs of events:

• Event Coordination: If you’re booking Drip and Dip for an event, we’ll work with you in advance to plan logistics, including the number of attendees, space requirements, and timing. We recommend booking at least 2 weeks in advance to ensure availability.
• Group Discounts: For group bookings of 5 or more people, we offer a 10% discount per session, subject to availability. Additional discounts may be available for larger events—contact us for a custom quote.
• Event-Specific Policies: At events, sessions may be shorter (e.g., 15–20 minutes per person) to accommodate more attendees. We’ll communicate this in advance to ensure expectations are clear. Cancellations for events must be made at least 72 hours in advance to avoid a 50% cancellation fee.
• Safety at Events: We maintain the same safety and hygiene protocols at events, including individual screenings for each participant and the use of sterile equipment. If an event attendee is deemed unsuitable for IV therapy due to health concerns, we’ll inform them privately and recommend consulting their doctor.

9.  Changes to This Policy

Drip and Dip reserves the right to update or modify this Service Assurance Policy at any time to reflect changes in our practices, client feedback, or legal requirements. Any updates will be posted on our website with an updated “Effective Date.” We will also notify clients of significant changes via email or text if you’ve provided your contact information for such updates. We encourage you to review this policy periodically to stay informed of our commitments to you.

10.  Governing Law

This Service Assurance Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under or related to this policy shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of such courts.

11.  Contact Us

If you have any questions, concerns, or requests regarding this Service Assurance Policy, or if you need to report an issue with your service, please contact us at:

Drip and Dip

1212 Biscayne Blvd Miami FL 33137

United States

Phone: (424) 326-3244

Contact Form: www.dripanddipiv.com/contact